FlipACoin Terms of Service

Effective date: 9 November 2026 · Version 1.0

These terms apply when you use the FlipACoin app or flipacoin.my (together, "the service"). By using the service you accept them. If you do not accept them, please do not use the service.

1. Who we are

The service is provided by Menso Digital Ltd, Company No. 17010102, Suite 10477, 5 Brayford Square, London E1 0SG, United Kingdom. These terms are an agreement between you and Menso Digital Ltd.

Contact for support, legal notices and everything else: [email protected].

2. Who can use the service

You must be at least 13 to create an account or use any online feature. Under 13, only offline practice mode is available. Practice flips are not saved and earn nothing.
If you are under 18, please read these terms with a parent or guardian. Purchases in the apps go through Apple's or Google's family controls.
You may not use the service if we have permanently banned you, or if the law where you live prohibits it.
We do not offer the service in mainland China.

3. Your account

You can start as a guest. A guest account lives on your device and can be lost if you delete the app or change device. To keep your progress, link Apple, Google or email.
One person, one account. You may not sell, buy, rent, share or transfer an account. Keep your sign-in method safe.
Choose a username that follows the Community Guidelines. We may change or remove a username that breaks them.
Your account can have only one active game session at a time.

4. How the game works and fairness

FlipACoin is a game of guessing the outcome of a virtual coin toss and of similar random outcomes such as dice. Every result is generated by our servers with a verifiable method: we publish a fingerprint (hash) of the secret seed before the flip and reveal the seed afterwards. You can check any result at https://flipacoin.my/verify.
Everyone has the same odds. Buying the ad-free version, watching ads, your level and your coin balance never change the odds of any flip.
When no other player is available, you may be matched with a computer opponent. A computer opponent is always clearly labelled as a bot.
Decision Mode uses a flip to help a group decide something. It must not be used to settle bets or wagers of money or anything of value. Prompts about money, betting or dangerous acts are not allowed and are filtered.

5. Virtual coins and items

Coins, XP, levels, badges and cosmetic items (coin themes, effects, sounds and similar) are virtual items. All of them are earned by playing. None of them can be bought.

Coins have no monetary value. They are not money, e-money, a financial instrument or property.
You cannot buy coins or any virtual item with real money.
Coins cannot be sold, exchanged, cashed out or redeemed for money, goods, gift cards, crypto-assets or anything else of real-world value, inside or outside the service.
Coins and items cannot be transferred to another player or account. There is no trading or marketplace.
You earn coins by playing, through daily rewards, quests, invites and optional rewarded ads. You spend them only inside the game, for example to unlock cosmetics. Daily rewards are fixed and shown in advance. There are no random reward boxes.
What you receive is a licence. We give you a limited, personal, non-transferable, revocable licence to use virtual items in the service. You do not own them.
We may change the game economy, including how coins are earned or spent, prices in coins, caps and limits, so that the game stays balanced.
Deleting your account deletes your coins and items. They cannot be restored.
If coins or items are credited by mistake, through a bug, or through fraud or cheating, we may remove them.

6. This is not gambling

Nothing you can lose in FlipACoin has any value, and nothing you can win has any value.
There are no stakes, wagers or entry fees. A wrong guess loses nothing except your current streak.
There are no real-world prizes. Global Flip, the hourly Big Flip, tournaments, leagues and sponsored rounds give only fixed virtual rewards such as coins, cosmetics and badges.
You must not use the service, or anything in it, as part of real-money gambling or betting. You must not offer or accept anything of value in connection with your account, coins, items or game results.
If a feature would count as gambling under the law where you live, we may switch it off in your region.

7. The ad-free version (the only purchase)

Everything in FlipACoin is free. The only thing you can buy is the optional ad-free version: a one-time purchase that permanently removes interstitial ads and other ads we show on our own initiative from your account. Optional rewarded ads stay available if you choose to watch them. It gives no coins and no gameplay advantage. It is not a subscription and never renews.

Where you can buy it: only in the app, through the App Store or Google Play. We do not sell anything on flipacoin.my. The store's terms also apply, and the store handles payment, cancellation and refunds.

If your account is linked to Apple, Google or email, the ad-free version also applies when you play on the web. Use Restore purchases in Settings to restore it on a device.

Price. The price is shown in your local currency before you buy, including any tax the law requires.

Your legal rights are not affected. For example, you keep your rights if the purchase does not work as described. Refunds are made by the App Store or Google Play. If the ad-free version does not work and we cannot fix it, we support your refund request and, if the store refuses, we offer you an equivalent remedy.

Refunds, chargebacks and fraud. If a purchase is refunded, charged back or found to be fraudulent, the ad-free version is removed from the account.

8. Ads

The free version of the app shows rewarded ads that you choose to watch, a limited number of interstitial ads between matches, and banner ads at the bottom of the Collection, Leaderboard and Profile screens. There are never banners on the flip or result screens, and the website shows no ads. Ads are served by Google AdMob and the mediation networks listed in the Privacy Policy. A reward is given only after the ad has finished and has been checked by our servers. Daily limits apply. Rewards never depend on allowing tracking or notifications.

We block gambling, betting, dating, alcohol, crypto and foods high in fat, sugar or salt from our ads as far as our ad partners' controls allow. Players under 18 only see ads rated suitable for teens. If you see an inappropriate ad, report it to [email protected].

Sponsored themes and sponsored rounds are always labelled "Sponsored". They give only virtual rewards.

9. Invites

You can invite friends with a link or code. These rules apply:

You receive the invite reward only after your friend has created an account, played at least 10 flips on 2 different days, finished at least 1 online match and passed our device integrity checks. The reward is then credited after a 72-hour check period.
A reward is never given just for installing the app, and never for ratings or reviews.
Rewards are virtual only (small coin amounts and cosmetics shown in the app).
You can receive invite rewards for at most 20 friends each calendar month.
Inviting yourself, using multiple accounts, paying people to sign up or misleading people about rewards is not allowed. We may hold back or remove rewards obtained that way.
We may change or end the invite programme. Rewards you have already received stay in your account.

10. Rules of conduct and fair play

You must follow the Community Guidelines, which form part of these terms. You must not:

use bots, scripts, macros, emulators or modified apps to play, farm rewards or watch ads
exploit bugs. Please report them to [email protected].
create or use multiple accounts to gain rewards, invite yourself or get around a ban
work with other players to manipulate matches, leaderboards or Global Flip results
reverse engineer, decompile, scrape or interfere with the service, its servers or its fairness system, except as far as the law expressly allows. Good-faith security research is welcome: write to [email protected].
buy, sell, rent or trade accounts, coins, items or services such as boosting
use the service for gambling or betting, or to promote gambling
impersonate others, or post illegal, hateful, sexual, violent or harassing content

11. Your content

Your content means your username, Decision Mode questions and options, room and group names and similar content.

You keep any rights you have in it.
You give us a worldwide, royalty-free, non-exclusive licence to host, store, reproduce and display it, and to share it publicly where you choose, in order to run the service.
The licence ends when you delete the content or your account. Copies may remain for the periods set out in the Privacy Policy.
You confirm that you have the right to post your content and that it follows these terms.

12. Moderation, notices and complaints

We use automated filters, user reports and human review to keep the service safe, as described in the Community Guidelines. We may remove or restrict content, reset a username, remove coins or items obtained by cheating, limit features, or suspend or close accounts. Before acting, we consider how serious the breach is, whether it was repeated, and the rights and interests of everyone involved.

Statements of reasons. When we act against your content or account, we tell you what we did, why, and how to appeal, unless the law prevents it.

How to complain:

Report illegal content, or content that breaks our rules, with Report in the app, with the form at https://flipacoin.my/report (no account needed), or by email to [email protected].
Complain about a decision we made, or about how we handle reports, in Settings → Help → Appeals or by email to [email protected].
These routes are our complaints procedure under the UK Online Safety Act 2023 and our notice and action and internal complaint system under the EU Digital Services Act.

Points of contact under the EU Digital Services Act: for authorities (Art. 11) and for users (Art. 12): [email protected], in English or Turkish.

Out-of-court dispute settlement (EU users). If you are in the EU and disagree with our decision, you may also choose a dispute settlement body certified under Art. 21 of the Digital Services Act. The list of certified bodies is published by the European Commission. We will take part in good faith. This does not affect your right to go to court.

13. Suspension and termination

We may suspend or close your account if you seriously or repeatedly break these terms, if the law requires it, or if your account creates a risk for other users or for us.
Unless it would be unsafe or unlawful, we warn you first and tell you why.
In serious cases (for example threats, illegal content or large-scale fraud) we close the account immediately and may report it to the authorities.
When an account is closed, its coins and virtual items end with it. If you bought the ad-free version and we close your account for a reason other than your serious or repeated breach of these terms, we support your refund request to the store or offer an equivalent remedy.

14. Deleting your account, and the end of the service

You can delete your account at any time in the app (Settings → Account → Delete account) or on the web at https://flipacoin.my/delete-account.
Deletion becomes final after a 30-day grace period. During that time you can cancel it by signing in again.
Deleting your account ends the ad-free version on that account. The store may still let you restore it to a new account with the same store account.
If we decide to stop the service, we will give at least 60 days' notice in the app and by email where we have it. If you bought the ad-free version in the 12 months before we announce the closure, we support your refund request to the store or offer an equivalent remedy.

15. Intellectual property

The service is protected by intellectual property rights, including the FlipACoin name and logo, the coin designs and themes, the software, sounds and texts.
We give you a limited, personal, non-transferable licence to use the app for personal, non-commercial purposes.
Coin themes are original designs inspired by countries. They are not copies of real money, show no official portraits, coats of arms or face values, and have no monetary value.

16. Changes and availability

We may update, add or remove features to improve the service, keep it secure or comply with the law.
We do not promise that the service will always be available or error-free.
We will tell you in advance about material changes to these terms, in the app or by email. If you do not agree, you can stop using the service and delete your account.

17. Our liability

Nothing in these terms limits liability that cannot be limited by law. This includes liability for death or personal injury caused by negligence, for fraud, and your legal rights as a consumer.
If you are a consumer, we are responsible for foreseeable loss caused by our breach of these terms or our failure to use reasonable care and skill. We are not responsible for loss that was not foreseeable, or for business losses.
Coins and virtual items have no monetary value, so losing them is not a loss of money.
If you use the service for business purposes, our total liability is limited to the amount you paid us in the 12 months before the claim.

18. Apple App Store

If you downloaded the app from the Apple App Store, Apple's Standard Licensed Application End User License Agreement (https://www.apple.com/legal/internet-services/itunes/dev/stdeula/) applies to your use of the app, together with these terms. In addition:

These terms are between you and Menso Digital Ltd, not Apple. Apple is not responsible for the app or its content.
Apple has no obligation to provide maintenance or support for the app.
If the app fails to meet a warranty, you may notify Apple, and Apple will refund the purchase price (if any). Apple has no other warranty obligation.
Apple is not responsible for claims relating to the app, including product liability claims, claims that the app fails to meet legal or regulatory requirements, consumer protection claims, or third-party intellectual property claims.
You confirm that you are not in a country subject to a US Government embargo and are not on a US Government list of prohibited or restricted parties.
You must comply with applicable third-party terms (for example your network provider's) when using the app.
Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you.

19. Law and disputes

These terms are governed by the laws of England and Wales.
If you are a consumer, you keep the protection of the mandatory laws of the country where you live, and you may bring proceedings in your local courts.
Otherwise, the courts of England and Wales have jurisdiction.

20. Other terms

If any part of these terms is invalid, the rest remains in force.
We may transfer this agreement to a company that takes over the service. Your rights will not be reduced as a result.
Not enforcing a right straight away does not mean we give it up.
We publish these terms in English. If we ever publish a translation and the versions differ, the English text applies, except that if you are a consumer you may rely on the version in your language where it is more favourable to you or where the law of your country requires it.

21. Contact

Menso Digital Ltd, Suite 10477, 5 Brayford Square, London E1 0SG, United Kingdom · [email protected]